−38%support tickets tagged “docs”, across 140 API teams in their first quarter
Our API reference used to drift a week behind the code. Now it's generated on merge, and every example on it actually runs.
Time to first successful call went from 26 minutes to 7. We measured it with screen recordings of new users, which was humbling.
The try-it console signs requests with the reader's own sandbox key. That one change halved our “how do I authenticate” tickets.
Docs are versioned per API release now. Nobody follows v3 instructions against a v4 endpoint anymore.
Search finds the parameter, not just the page. Readers land on the exact field they were looking for.
We moved 1,400 pages of Markdown over a weekend. Redirects, anchors, code tabs, the lot.
“Finally, code samples that compile.”
“The changelog links straight to the endpoints that changed. More of this.”
“Dark mode that doesn't turn code blocks into soup.”
“The copy button gives me the curl with my key already in it.”
“Understood the rate-limit page on the first read. A career first.”
“Error codes link to the fix, not to a glossary.”
“Every page says when it was last checked against production.”